The goal of the C/FST is to promote the use of consumer's feedback which will ultimately improve their quality of life. Hence, consumers are more active and involved in their services and recovery.
The purpose of the Consumer and Family Satisfaction Team Program is to determine whether recipients of mental health, and/or drug and alcohol substance abuse services (adults, children and adolescents), and their families, are satisfied with the services they are receiving. Information is gathered through confidential interviews.
Based on the information acquired, follow-up reports are written and discussions are held with service providers, payors, and county representatives to suggest service improvements. Feedback regarding problem resolution is made available to all of the parties involved, as well as other interested individuals or groups.