ALLEGHENY COUNTY BEHAVIORAL HEALTH RESOURCES
Allegheny County Department of Human Services, Mental Health Services and Support
The Office of Behavioral Health is responsible for providing Allegheny County residents with a coordinated, community-focused system of high quality and cost-effective mental health and substance abuse services, including prevention, crisis intervention, treatment, and community support services. The Office is comprised of three Bureaus: The Bureau of Drug and Alcohol Services, The Bureau of Mental Health Services, and The Bureau of Children and Adolescent Services.
re:Solve Crisis Line
24 hours a day 1-888-796-8226
Allegheny County has established a comprehensive Telephone Crisis Intervention Service for individuals in crisis situations. The hotline provides round-the-clock counseling, emergency care, and referrals by professional mental health and addictions counselors. Callers can receive immediate crisis counseling and/or be referred to a behavioral health provider. A mobile crisis team can be dispatched when appropriate.
Allegheny County HealthChoices, Inc. (AHCI)
444 Liberty Avenue, Suite 240, Pittsburgh, PA 15222
What does the AHCI Ombudsman do? The AHCI Ombudsman works with people who use the HealthChoices’ mental health and/or drug and alcohol services to:
• Assist with problem-solving;
• Help people use the HealthChoices’ complaint and grievance system;
• Educate people about their rights and responsibilities
Service Coordination Units
A Mental Health Service Coordination Unit is an agency that coordinates and provides mental health services. Their responsibilities include activities such as assessment, service planning, linkage, monitoring, advocacy, coordination, and service authorization. Allegheny County units include:
Milestone Centers, Inc.(formerly Allegheny East)
600 Ross Avenue, Pittsburgh, PA 15221
437 Railroad Street, Bridgeville, PA 15017
Mercy Behavioral Health Services
Family Services of Western PA
3230 William Pitt Way, Pittsburgh, PA 15238
(24 hour) 1-888-222-4200 or 412-820-2050
(MYCS) Mon-Yough Community Services, Inc.
500 Walnut Street, McKeesport, PA 15132
Turtle Creek Valley MH/MR, Inc.
723 Braddock Avenue, Braddock, PA 15104
(412) 351-0222, normal business hours 8:30 to 5:00
Emergency services available 24 hours/day. Crisis support services are also available by telephone after hours, on weekends, and on holidays by calling the emergency number at 412-351-0222.
Staunton Clinic, Heritage Valley Health System
111 Hazel Lane, Suite 300, Sewickley, PA 15143
Western Psychiatric Institute and Clinic of UPMC
3811 O’Hara Street, Pittsburgh, PA 15213
(412) 624-1000 or 1-888-624-4100
CART (Consumer Action Response Team of Allegheny County)
105 Braunlich Drive, Suite 420, Pittsburgh, PA 15237
(412) 348-0126 or 1-800-300-6026
CART’s mission is to facilitate improvement in the quality of life of persons who use behavioral health services by listening, recording, and collaborating with all stakeholders in the behavioral healthcare system.
CART’s guiding principle is that by listening, recording, and responding to consumer and family satisfactions and dissatisfactions with services, they can improve the quality of those services.
To participate in this anonymous family-member satisfaction interview, please contact the CART office.
Medical Assistance Transportation Program (MATP)
For information and to register: 1-888-547-6287 or 412-350-4484
8:00 AM – 4:30 PM, Monday through Friday
If you or anyone in your family is a Medical Assistance recipient you can get help with transportation you need to get to and from medical providers. The MATP provides rides to medical care at no cost. You can also get mileage reimbursement if you use your own car or find someone willing to give you a ride. You must register first before you can use MATP services.
Community Care Behavioral Health Organization
339 Sixth Avenue, Pittsburgh PA 15222
TDD/TTY – 1-877-877-3580
Community Care is a managed care organization that provides behavioral health services for those individuals receiving medical assistance in Allegheny County. Visit their website for information on how to use your HealthChoices benefits.
Coalition for Recovery
The Allegheny County Coalition for Recovery is dedicated to increasing awareness that people can and do recover from serious mental illnesses and substance use disorders. This website is an important tool in supporting recovery.
Allegheny County Peer Support Warmline Service
Always a friendly voice! Hours of service are 2 pm to 10 pm, 7 days a week. The Allegheny County Peer Support Warmline Service in provided by Peer Support and Advocacy Network (PSAN) in partnership with Allegheny County Department of Human Services Office of Behavioral Health and Community Care Behavioral Health.
Link to Support Groups in Allegheny County